Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

At Ragnor Nutrition, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or tampered product, please contact us as soon as possible so that we can review the issue and assist you.

1. RETURN ELIGIBILITY

We accept eligible return requests within 14 days of delivery.

To be eligible for a return:

The product must be unused and unopened.
The product must be in its original packaging.
The product seal must be intact and untampered.
You must provide valid proof of purchase/order details.
The product must not be damaged due to misuse, improper storage, or handling by the customer.

2. NON-RETURNABLE PRODUCTS

For health, hygiene, and safety reasons, the following products are not eligible for return or refund:

Opened or partially used supplements.
Products with a broken or tampered seal.
Products without their original packaging.
Products damaged after delivery due to improper storage or handling.
Products that have been altered or contaminated after delivery.

Please do not open or consume a product if you believe it was damaged or tampered with during delivery. Contact us first.

3. DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, leaking, tampered with, or has a broken seal, contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photos of the product.
Clear photos/videos of the packaging.
Photos of the shipping label, if applicable.
A brief description of the issue.

After reviewing the information, we will determine whether a replacement or refund is applicable.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide a refund, as applicable.

5. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: ragnornutrition@gmail.com

Please include:

Subject: Return Request – [Order Number]

Your email should contain your order number, product name, reason for return, and relevant photos/videos.

Do not send any product back before receiving return instructions from us.

6. RETURN SHIPPING

If the return is approved because the product was damaged, defective, tampered with, or incorrectly shipped by us, we may provide instructions for returning the product.

For returns due to reasons other than an error or issue with the product, return shipping costs may be the responsibility of the customer, where applicable.

7. REFUNDS

Once the returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, where possible.

Please allow additional time for your bank, card issuer, UPI provider, or payment gateway to process and reflect the refund in your account.

8. REPLACEMENTS

Where a replacement is approved, we will arrange shipment of the replacement product according to availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. ORDER CANCELLATION

Orders may be cancelled only before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

10. SALE & PROMOTIONAL PRODUCTS

Products purchased during special sales, discounts, or promotional offers may be subject to specific return conditions displayed at the time of purchase.

This does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise covered by applicable law.

11. REFUND NOT RECEIVED

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If you still have not received your refund, contact us at:

ragnornutrition@gmail.com

Please mention your order number and refund details.

12. IMPORTANT NOTE FOR SUPPLEMENTS

For safety and quality reasons, please check the product seal, packaging, expiry/best-before information, and product condition before opening or consuming the product.

If anything appears unusual, damaged, leaked, or tampered with, do not consume the product. Contact us immediately.